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  1. Once your payment is successful, our licensed medical team will review your consultation form and send prescription to the pharmacy.
  2. We'll notify your via email within the next 2 hours (during business hours)
  3. Consultation and Payment submitted outside our business hours will be processed next day when our medical providers resume service
  4. For your peace of time, consultation fee is refundable if we're unable to prescribe your medication

Terms & Conditions

  1. Telemedicine or telehealth is the use of electronic information and communication technologies by a health care provider to deliver services to an individual when he/she is located at a different site than the provider
  2. By agreeing to participate in a telemedicine consultation, you are consenting to healthcare services provided by Callondoc's Medical providers, which may be a or combination of a Medical doctors, Physician Assistants or Nurse Practitioners.
  3. Telemedicine carries the risk of misdiagnosis or delayed diagnosis, which could lead to patients not receiving the proper treatment or even receiving the wrong treatment. These potential risks have been explained to telehealth participant and willing to proceed with the consultation
  4. Some parts of the exam involving physical tests may be limited due to the fact that patients will not be in the same room as my health care provider.
  5. Due to the potential risk of misdiagnosis or delayed diagnosis, telehealth participant understands and agree to seek immediate medical care if my symptoms does not improve within a timely manner (typically within 48 hours)
  6. Callondoc's medical providers or patient have the option to discontinue the telemedicine consult/visit if it is felt that the electronic communication technology are not adequate for the situation
  7. Patients have the right to withdraw consent to the use of telemedicine at any time in the course of care. As long as the consent is in force, Callondoc medical team may provide health care services to me via telemedicine without the need to sign another consent form
  8. Electronic communication technology will be used during online consultation, and such a consultation will not be the same as a direct patient/health care provider visit due to the fact that telehealth participant will not be in the same room as the health care provider.
  9. There are potential risks to this technology, including interruptions, unauthorized access and technical difficulties.
  10. Healthcare information may be shared with Callondoc's medical team (MDs, PAs, NPs and Medical Assistants) and patient's pharmacy for the purpose of prescribing appropriate medication. The above mentioned people will all maintain confidentiality of the information obtained.
  11. Callondoc highly recommends telehealth patients to follow up with a doctor 2-3 days after telehealth consultation for re-evaluaiton.
  12. Patients choosing to participate in a telemedicine consultation have been offered alternatives to a telemedicine consultation