No, since we cannot physically examine you, we must be very selective as to who we treat. You will be referred to a local doctor if your condition requires an in-person evaluation. We do not treat emergency or complicated conditions. If this arises, we will refund you.
You may submit a consultation 24/7 which would be reviewed during business hours.. Business hours: Monday - Friday 5am CT to Midnight CT, and Weekends 7am-9pm.
Consultation submitted after our regular business will be on hold until we resume the following morning.
Online Consultations allow you to consult a medical provider at any convenient time via email, phone or SMS after submitting a health form and pictures. This offers an option to record a 2 minute video and submit to us for review without you having to leave your home.
Live video is a real time video consultation with a medical provider.
Typically 2 hours. However check your spam folder, and missed calls , if there is a question that a provider needs answered before sending your prescription they will typically email or call you. A delay in prescription is most commonly due to to an unreplied email.
You may email us directly at firstname.lastname@example.org to cancel before we complete your consultation. You will not be eligible for cancellation or a refund if we've already sent your prescriptions to the pharmacy.
As long as the medication is not controlled, and is appropriate therapy you may write your preferred drug in the comment section at the end of your consultation page. If appropriate and safe, we will try to oblige the patient
Consultation fee is non-refundable once we send prescriptions to your pharmacy. You're not eligible for a refund simply because of medication cost or insurance coverage. You will be fully refund if we are unable to treat you.
If the pharmacy claims they don't have your prescription, email us immediately at email@example.com. We will resend your prescription. Consultation fee will not be refunded if you do not report missing prescription via email in a timely manner
It is the patient’s responsibility to pay for their medication. Your consultation fee is not refundable simply because you cannot pay for your medication or your insurance refuses to cover the medication cost. We are happy to substitute for an affordable option, if available.
Please call the pharmacy and speak to the pharmacy tech directly as the automated system is not updated as quickly.
If you have spoken to the pharmacy tech and they do not have your prescription please email us and inform us directly at firstname.lastname@example.org . We will resend your prescription. We will not issue refund if you simply claim your pharmacy did not receive your Rx without allowing us rectify the issue first.
Sometimes a pharmacy may not be able to fill a prescription due to changing telemedicine laws in your specific state, although this rarely happens it can, at that point we will issue you a full refund.
It’s important to inform us via email immediately if your pharmacy does not have your Rx. Report any other pharmacy issues to us via email
Consultation fee will not be refunded if you do not report missing prescription via email in a timely manner
Your prescription will be sent to the pharmacy wishing 2 hours of successfully submitting a consultation. We will notify via email or text when we have sent your Rx to your pharmacy. Providing a working email and cellphone is essential. A delay in prescription is most commonly due to to an error or un-replied email.
You should immediately receive a notification via email that your consultation and payment was submitted successfully. A follow-up email or text notification will be sent after we successfully send your prescription to the pharmacy